Frequently Asked Questions
Find answers to common questions about our services, policies, and more.
Have Questions?
Frequently Asked Questions
We’ve answered some of the questions our passengers ask most often.
How much will transportation cost?
Transportation rates can vary depending on the type of service, distance, trip requirements and passenger needs. Please contact A1T USA for a personalized quote based on your trip.
Are your drivers trained to assist passengers with disabilities?
Yes. Our transportation team is focused on providing respectful, safe and accessible service. Drivers receive training designed to help them work with passengers who have mobility challenges and other special transportation needs.
Do you provide wheelchair accessible transportation?
Yes. A1T USA provides wheelchair-accessible transportation using vehicles equipped to accommodate passengers with mobility devices. Please let us know your accessibility requirements when scheduling your ride.
What kind of assistance do drivers provide?
Our drivers focus on providing professional door-to-door transportation assistance when appropriate. Assistance may include helping passengers safely enter and exit the vehicle and supporting mobility needs.
Can I cancel my scheduled trip?
Cancellation policies may depend on the type of trip and how much notice is provided. Please contact our team as soon as possible if you need to cancel or change a scheduled ride.
Will the driver wait for me?
Our drivers are committed to keeping transportation dependable and on schedule. If additional waiting time is required, please discuss your needs with our team when booking your transportation.
Do you provide non-emergency medical transportation?
Yes. A1T USA provides non-emergency transportation solutions for medical appointments, therapy, healthcare-related destinations and other important trips that do not require emergency medical transport.
Do you provide transportation for seniors?
Yes. Senior transportation is an important part of our service. We provide comfortable and dependable transportation designed around the needs of older adults.
How far in advance should I schedule a ride?
We recommend scheduling as early as possible, especially for recurring appointments, wheelchair transportation or trips requiring specific vehicle accommodations.
How can I request a transportation quote?
You can contact A1T USA directly to discuss your transportation needs and request a personalized quote. Our team can help determine the appropriate service for your trip.
Still Have Questions?
Our team is here to help you find the right transportation solution for your needs. Contact A1T USA today.