CUSTOMER COMPLAINT POLICY

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It is the policy of A1 Transportation USA to ensure all staff are courteous, truthful,

and respectful when dealing with clients, and provided with services regardless of person's

race, sex, creed, national origin, sexual preference, age, disability, medical condition

(including, but not limited to, clients with AIDS/HIV, TB, Hepatitis B or other communicable

diseases) religion, marital status, sexual orientation, gender identity and expression,

pregnancy, covered veteran status, political aƯiliation or ability to pay. Company staff will

conduct their professional work in a competent and objective manner. All staff will comply

with this complaint policy and procedures an also comply at all times with all federal,

state, and local laws and regulations, including but not limited to laws relating to license,

scope of practice, facility operations and billing requirements.

Persons concerned that any violation of the above principles has occurred

can register a comment with A1 Transportation USA complaint officer.

a. Written complaint with any supporting evidence regarding the complaint must be

submitted no later than 60 days after the event.

b. Complaint can be sent to A1 Transportation USA address (1320 Rickett Rd, Brighton, MI) and to the attention of the

complaint officer at info@a1tusa.com.